Workshop Terms and Conditions

These Terms and Conditions (“Terms”) set out the agreement between CarMaint Ltd (“we”, “us”, “our”, or “CarMaint”) and you, the workshop (“you”, “your”), in relation to vehicle servicing, repairs, and related work provided to customers through the CarMaint platform or directly in person.

By accepting a booking or commencing any service, you agree to these Terms.

1. Services Provided

You, as the workshop, will be providing (but not limited to) vehicle servicing, diagnostics, repairs, inspections, Warrant of Fitness (WOF) checks, Safety checks, and related maintenance or mechanical work as requested by customers through the CarMaint system or directly at your premises.

All services must be carried out with reasonable care and skill and in accordance with the Consumer Guarantees Act 1993 (CGA) and any other applicable New Zealand law.

2. Qualifications, Licences, and Accreditation

By accepting these Terms, you declare that you, your business, and any staff performing services through the CarMaint platform hold the necessary qualifications, licences, and certifications required to carry out the work being offered and performed.

CarMaint may, at any time and at its sole discretion, request supporting documentation to verify qualifications, licences, or certifications. You agree to provide this promptly upon request.

Failure to hold appropriate qualifications or licences, or failure to provide requested documentation, may result in a warning, suspension, or permanent removal from the CarMaint platform.

3. Quotes and Pricing

• You must clearly inform customers in advance of the cost for standard services such as a scheduled service, Warrant of Fitness (WOF), or diagnostic check, before any work commences.
• Written or digital quotes provided through the CarMaint platform are valid for 2 months from the date of issue, unless otherwise agreed in writing.
• Any additional work identified during the course of a service must be submitted as a variation through the CarMaint App for the customer’s explicit approval before that work proceeds. Work will not commence on any variation until the customer has provided their approval through the app. The workshop cannot be held responsible for any delays to the overall job caused by a customer’s failure to respond to a variation request in a timely manner.
• If second hand or reconditioned parts are to be used, you must clearly disclose this to the customer prior to use, including the warranty (if any) that applies to those parts.
• All pricing to the must be inclusive of GST unless otherwise stated and agreed.

4. Booking and Authorisation

• Customers may book services via the CarMaint App or Website, over the phone, or in person at the workshop.
• Once a booking is accepted, you confirm that you have the capacity, appropriate equipment, and authority to perform the work described.
• You agree to notify CarMaint promptly of any change, delay, or rescheduling is required so that customers can be updated without delay.

5. Road Testing

By making a booking with a workshop through the CarMaint platform, the customer authorises the workshop to road test their vehicle where this is reasonably necessary as part of the service being performed.

Road testing will only be carried out by appropriately licenced staff and in a safe and lawful manner. The workshop accepts responsibility for the vehicle during any road test carried out as part of its service.

6. Payments

Customers have the following payment options:

• In-app payment — This is CarMaint’s strongly recommended payment method. Payments processed through the CarMaint App are handled by Stripe Payments NZ Ltd (“Stripe”), which holds the payment until you mark the job complete and then pays your quoted amount directly to your Stripe-connected account and CarMaint’s Service Fee directly to CarMaint. CarMaint does not receive, hold, or remit these funds itself. A platform processing fee of 1.25% applies to all in-app transactions.
• In-store payment — If your workshop accepts direct payment, customers may pay in person. All in-store payments must still be recorded accurately in the CarMaint platform to maintain transparency and reporting integrity.
• Subscription credit — Customers with an active CarMaint subscription may be eligible to apply subscription credits toward eligible services (such as a WOF or scheduled maintenance), as confirmed at the time of booking.

All payments must be recorded correctly and promptly through the CarMaint platform. Failure to do so may result in a formal warning or suspension from the CarMaint platform, depending on the nature and frequency of the breach.

7. Parts and Materials

• Parts used in any service must meet safe and reasonable quality standards appropriate to the vehicle and the nature of the work.
• You must clearly disclose to the customer whether parts are new, reconditioned, or second hand, and outline what warranty applies to those parts, prior to installation.
• Any warranty provided by the manufacturer or supplier must be passed on to the customer in full.
• Warranty claims resulting from parts or workmanship issues must be managed promptly, fairly, and in accordance with the Consumer Guarantees Act 1993.

8. Vehicle Condition Report

Prior to commencing any service, workshops are strongly encouraged to document the condition of the vehicle. This may include photographs or written notes covering any pre-existing damage, faults, or concerns noted at the time of intake.

This documentation may be recorded through the CarMaint App or on any other suitable device. While not mandatory, maintaining a condition report is strongly recommended to protect both the workshop and the customer in the event of any dispute regarding vehicle condition.

9. Liability, Guarantees, and Workshop Independence

All services provided must meet the standards required under the Consumer Guarantees Act 1993 (CGA). You are responsible for ensuring your workmanship and the parts you use comply with these standards.

CarMaint operates as a platform connecting customers with workshops. Each workshop operates as an independent contractor and is solely responsible for the services it provides to its customers. CarMaint is not liable for any act, omission, error, or representation made by a workshop in the course of delivering services.

Nothing in these Terms limits or removes a customer’s rights under the Consumer Guarantees Act 1993 or any other applicable New Zealand legislation.

To the extent permitted by law, CarMaint’s total liability to any workshop or customer in connection with the platform shall be limited to the value of the specific transaction in dispute.

10. Insurance

Each workshop is responsible for holding and maintaining appropriate business and public liability insurance suitable to the size and nature of their operations. CarMaint does not specify a minimum level of cover, but by accepting these Terms you confirm that adequate insurance is in place.

CarMaint accepts no liability for any loss, damage, or claim arising from a workshop’s failure to hold appropriate insurance.

11. Data, Privacy, and Confidentiality

Any customer data accessed through the CarMaint platform must only be used for the purpose of fulfilling the relevant booking or service. You must not store, share, sell, or use customer data for any purpose beyond what is necessary to deliver the agreed service.

All handling of personal information must comply with the New Zealand Privacy Act 2020 and CarMaint’s Privacy Policy, available at www.carmaint.com/privacy.

Breach of this clause may result in immediate suspension or permanent removal from the CarMaint platform, in addition to any legal consequences under applicable New Zealand law.

12. Customer Responsibilities and Vehicle Condition

At the time of booking and prior to service commencement, customers are advised to:

• Remove all personal belongings and valuables from the vehicle before dropping it off or making it available for a mobile service.
• Be aware that items left inside a vehicle may prevent safe or practical access to areas required for the service. In such cases, the workshop reserves the right to refuse or delay work. The customer will be notified and given a reasonable opportunity to collect their belongings before the booking is cancelled or rescheduled. The workshop and CarMaint accept no liability for any items left in the vehicle.
• Provide accurate and complete information about the vehicle, including any known mechanical issues, faults, or safety concerns.

Workshops must take reasonable care of all vehicles while they are in their custody, and promptly report any damage or concern to the customer and to CarMaint.

13. Vehicle Storage and Collection

• Vehicles must be collected within 24 hours of notification that work has been completed, unless a different arrangement is agreed in advance.
• Storage charges may apply to vehicles left beyond this period. Fees are determined by each individual workshop. If you require further information regarding storage fees or collection policies, please contact your workshop directly at your earliest convenience.
• If a vehicle remains uncollected after a reasonable period, the workshop may take steps in accordance with the Contracts and Commercial Law Act 2017 to recover costs. For further detail on the specific notice periods and procedures that apply, please contact your workshop directly.

14. Mobile Services

• When performing mobile services, you must ensure the working area is safe, lawful, and compliant with any applicable health and safety requirements.
• Customers must provide appropriate access, consents, and any other requirements needed to carry out onsite work safely.
• If the location or conditions are unsafe or unsuitable (for example, due to poor access, adverse weather, or significant hazards), you may decline or reschedule the job. Travel or call out fees may still apply in these circumstances.

15. Platform Conduct and Removal

CarMaint reserves the right to issue a formal warning, suspend, or permanently remove a workshop from the CarMaint platform without prior notice in cases of serious or repeated breaches of these Terms. This includes but is not limited to fraud, safety violations, misuse of customer data, failure to hold appropriate qualifications or insurance, or conduct that brings CarMaint into disrepute.

Where circumstances allow, CarMaint will endeavour to provide notice and an opportunity to respond before a final decision is made. However, in cases involving serious risk to customers or the platform, immediate suspension or removal may occur.

16. Cancellation or No-Show

• If a customer cancels or fails to attend a scheduled appointment without reasonable prior notice, a call-out or cancellation fee may be charged by the workshop.
• Prepaid jobs and subscription based bookings are managed in accordance with the CarMaint Refund and Cancellation Policy, available on the CarMaint platform.

17. Force Majeure

Neither CarMaint nor the workshop will be held liable for any delay or failure to perform obligations caused by circumstances beyond reasonable control. This includes, but is not limited to, extreme weather events, parts or supply chain delays, illness, or other events outside the affected party’s reasonable control.

In such cases, the affected party will notify the other as soon as reasonably practicable and work to reschedule or resolve the situation promptly.

18. Dispute Resolution

CarMaint encourages open and constructive communication between customers and workshops. Where a concern arises, we ask that both parties first attempt to resolve it directly and in good faith.

If a dispute cannot be resolved between the parties, CarMaint may, at its discretion, assist in facilitating a resolution. However, CarMaint does not act as a legal representative for either party and is not responsible for the outcome of any dispute between a workshop and a customer.

Nothing in this clause limits either party’s rights to seek resolution through the Disputes Tribunal or the New Zealand courts.

19. Governing Law

These Terms are governed by and construed in accordance with the laws of New Zealand. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the New Zealand courts.

20. Updates to These Terms

We may review or update these Terms from time to time to reflect changes in our operations, platform, or applicable law. We will provide reasonable notice of any material changes.

The version of these Terms in effect at the time a booking is confirmed and work is authorised will apply to that service.

21. CarMaint Document Library

By accepting these Terms, you confirm that you have read, understood, and agree to be bound by all policies, agreements, and documents published by CarMaint Ltd from time to time as part of the CarMaint document library. All current CarMaint documents are made available through the CarMaint platform and website at www.carmaint.com/legal.

CarMaint may update its documents from time to time. The version in force at the time a booking is accepted and work is authorised will apply to that service. It is your responsibility to ensure you are familiar with the current versions of CarMaint’s documents. Continued use of the CarMaint platform constitutes acceptance of any updated documents following reasonable notice.

22. Digital Acceptance, Authorised Signatory, and Individual Location Binding

By clicking “Accept Terms & Conditions” during the CarMaint Workshop account registration process, the person completing the registration confirms that:

• They are authorised to enter into agreements on behalf of the Workshop business and to bind this individual Workshop location to these Terms and all CarMaint documents. This includes but is not limited to business owners, directors, service managers, and any other person with authority to act on behalf of the Workshop.
• They have read, understood, and agree on behalf of the Workshop business to be bound by these Terms and all other CarMaint documents as published on the CarMaint platform and website from time to time.
• The information provided during registration is accurate and complete.
• The device and browser used to complete this registration are secure and authorised for this purpose.
• This acceptance binds this individual Workshop location only. It does not bind any other location, business entity, buying group, or associated organisation. Each Workshop location must register and accept separately.
• Clicking Accept constitutes a valid electronic signature under the Contract and Commercial Law Act 2017 (New Zealand) and carries the same legal weight as a handwritten signature.

CarMaint will retain a record of the acceptance including the name and role of the person who accepted, the date and time of acceptance, the IP address of the device used, and the version numbers of all documents accepted at the time. This record is retained for a minimum of 7 years and may be used as evidence of acceptance in any dispute.